Refund policy

Return and Refund Policy

30-day return period

You have 30 days from the date you receive your item to request a return. For a change-of-mind return, the item must be unused, in the same condition you received it, with any original tags and in its original packaging. Please keep your receipt or other proof of purchase.

How to request a return

Email wbinternation01@gmail.com with the store name, your order number, the item you want to return, and the reason for your request. If your return is approved, we will send you instructions and the correct return address.

Please wait for those instructions before mailing your package. The business address on our Contact Us page is not an automatic return address.

Who pays for return shipping

If you change your mind about an eligible item, you are responsible for the cost of return shipping. We will explain how to send it back when we approve your request.

If we confirm that your item arrived damaged, is defective, or is different from what you ordered, we will cover any required return shipping. We will provide a prepaid return label or arrange another return method with you.

Damaged, defective, or incorrect items

Please check your order when it arrives. If there is a problem, email us promptly with your order number and a description of the issue. If the problem is visible, a photo of the item or packaging can help us identify what went wrong. We will review your message and explain the next steps.

Items excluded from change-of-mind returns

We do not accept change-of-mind returns for perishable goods such as food, fresh flowers, or live plants, custom or personalized items, personal care goods, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also excluded from change-of-mind returns.

If an item in one of these categories arrives damaged, defective, or incorrect, please contact us so we can review the issue. Nothing in this policy limits rights you may have under applicable law.

Exchanges

If you would like a different item, request a return for the original item first. Once the return is approved, you can place a separate order for the replacement item. If we sent the wrong item, please contact us before placing another order.

Refunds

After we receive and inspect your return, we will email you to confirm whether your refund has been approved. If approved, we will issue the refund to your original payment method within 10 business days. Your bank or card provider may need additional time to post it to your account.

If more than 15 business days have passed since we approved your return and you still do not see the refund, email us with your order number so we can check its status.

Contact

Email: wbinternation01@gmail.com
Phone: +1 (209) 387-9392