Frequently Asked Questions

How do I choose a planter that fits my windowsill or balcony?
Measure the width and depth of the spot you have in mind, then compare those measurements with the dimensions in the product listing. For a windowsill, include the saucer in your measurements and leave room to open the window. For a railing planter, check that its mounting hardware fits the shape and width of your rail.

How do I choose seeds for a small space?
Start with the light your space receives and the size of the plant when fully grown. Check the variety information and seed packet for sunlight, spacing, and container recommendations. For a kitchen windowsill, our Garden Journal guide, Start a Windowsill Herb Garden, is a good place to begin.

Where do you ship, and how long does delivery take?
We ship within the United States. Allow 3–8 business days for order processing and another 3–8 business days for carrier delivery. The total estimate is 6–16 business days from the date you place your order, excluding weekends and public holidays.

How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email with a tracking link. If you can’t find the email or the link doesn’t work, contact us with your order number. If your package hasn’t arrived within the estimated delivery window, you can contact us then so we can check its status.

Can I change my address or cancel an order?
Email us as soon as possible with your order number and the change you need. For customer-requested cancellations, a $20 fee per order applies if the order is canceled during the 30 minutes immediately before processing. Once an order has been processed, we can no longer accept a change-of-mind cancellation. If we cannot fulfill your order, or you cancel unshipped items because we cannot meet the promised shipping timeframe, no cancellation fee applies.

How do returns work, and who pays for return shipping?
You have 30 days after receiving an item to request a return. Email us before mailing anything back so we can confirm eligibility and give you the correct return address. For an eligible change-of-mind return, you pay for return shipping. If we confirm that your item arrived damaged, defective, or incorrect, Little Plot covers any required return shipping. You can find the conditions and exclusions in our Returns & Refunds Policy.

When will I receive my refund?
After we receive and inspect your return, we’ll email you with the result. If approved, we’ll issue the refund to your original payment method within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed since approval, contact us with your order number.

How can I contact Little Plot?
Email wbinternation01@gmail.com or call +1 (209) 387-9392. For questions about a purchase, include your order number in your email so we can find it.